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本周报名客户展示
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课程编号： 801977发展强化客户关系Building Client Relationships Workshop推荐星级：
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课程分类：
市场营销系列>>发展强化客户关系Building Client Relationships Workshop
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培训讲师：
课时：
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课程对象：
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报名联系：
021-5566 9210， 189 1765 5637（微信） training@021px.com
- 课程背景
- 课程收益
- 课程大纲
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The Simitri Building Client Relationships Workshop helps participants build quality,
long-term business relationships with internal and external clients. During the workshop
participants learn how to establish trust, build rapport, uncover needs and gain
commitment ensuring a more profitable, two-way relationship where both parties benefit.
By applying the skills explored during the workshop, participants can move from a vendor
or supplier to that of a Trusted Advisor.
The workshop addresses the following challenges:
• Building relationships with clients (up, down and across the organisation)
• Understanding the client’s real motivators, needs and business drivers
• Dealing with hard to manage clients
What are the benefits for the participants?
By completing this workshop, participants will:
• Uncover the client’s power structure and decision making process
• Use a wide range of skills and strategies to build relationships
• Gain greater control over client interactions and outcomes
• Display flexibility in communications by adapting to the needs of the client
• Build better rapport, faster, with key clients
What topics are covered?
Trusted Advisor
Power Structure
Understanding the Client
Questions to Ask
Being Persuasive
Saying “No”
Dealing with Difficult Clients
SMART Action Planning
How is the workshop customised to your needs?
Simitri takes a number of steps to ensure the workshop meets the needs of your
organisation, your team and the individuals.
• The Facilitator works with your management team to understand the specific
issues facing your business.
• The Facilitator speaks with each participant to understand his or her background,
needs and objectives.
• The Participants complete a questionnaire creating a case study that they will use
during the workshop for role-plays and exercises.
Through these pre-workshop activities the course becomes more relevant to the
participants, resulting in a higher ‘absorption’ level and ensuring immediate use of their
new skills in the workplace.
- 讲师介绍
- 在线报名
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